Smoking chips - Alder

We deliver the ordered goods to the indicated address, in Great Britain we deliver by courier company.

After receiving the parcel at the courier company, check:

that the packaging is not damaged, torn, dented, punctured or damp, that the shipping straps are original and have not been torn or cut.

Shipment:
Free shipping on orders over £35
€6.99 for each parcel up to 30 kg

Smokers Borniak are shipped on a half-pallet

Please note that our deliveries are made to the curb only.

Please be advised that for some products, delivery of goods to the address provided by you is possible between 10am and 4pm. Other delivery terms require prior arrangement.

We deliver the ordered goods to the indicated address, in Great Britain we deliver by courier company.

After receiving the parcel at the courier company, check:

that the packaging is not damaged, torn, dented, punctured or damp, that the shipping straps are original and have not been torn or cut.

Shipment:
Free shipping on orders over £35
€6.99 for each parcel up to 30 kg

Smokers Borniak are shipped on a half-pallet

Please note that our deliveries are made to the curb only.

Please be advised that for some products, delivery of goods to the address provided by you is possible between 10am and 4pm. Other delivery terms require prior arrangement.

After your order ships from the warehouse, you will receive an email notification with the package's waybill number, which you can use to track delivery.

If the delivery service does not find the recipient at the address provided, they will attempt to leave a notification or contact by phone. If the order cannot be delivered, it will be returned to the warehouse.

The following payment options apply:

Orders outside of United Kingdom, Poland, Germany must be prepaid.
Shipping outside the United Kingdom is carried out via Borniak Polska.

Orders are submitted for completion upon receipt of payment confirmation. The customer pays the fee for the dutiable products in the country where he receives them. List of countries to which we ship products via the online store (retail): United Kingdom, Poland, Germany

Due to EU law on waste electrical and electronic equipment, retail sales to other countries are not possible.

Check the contents of the package if there is any mechanical damage as a result of transportation (broken, torn box; torn tape, dented box, etc.). If the package is damaged, refuse the package. In the event of "acceptance of the package" and subsequent detection of physical damage to the goods, a report should be drawn up on the spot in the presence of the deliverer, which contains information about the damage. The damage report must specify the type of damage, the condition of the packaging and the Type of protection of the products contained in the packaging. Please inform us immediately.

This is a payment via an external payment server, which generates the payment confirmation for the order after a few minutes.

After selecting this option and confirming the order, you will be redirected to the electronic payments website. There you will be asked to mark the bank from which the payment will be transferred. If your bank is not listed on the page, select the "Bank transfer" option, which will generate a customized transfer template for you. Then, in the next step, you will be asked to confirm the order, which will take you to the selected bank's website, where you can make the payment.

Depending on the country of the order, the websites for online payments are: PayPal, Revolut Pay or PayU.

This is a traditional transfer where payment confirmation usually occurs within 24 hours on business days.

After selecting this option and confirming the order, you will be redirected to the website with details of the account number and the amount to be paid for the order. The order number is to be specified as purpose. In addition, the order listing and payment information will be emailed to you.